Delivery & Returns

Order Deadline

*For next day delivery across Switzerland and Liechtenstein, we must receive your order by 12:00 pm for dispatch the same day. Orders received after cut-off will be delivered in T + 2 days. (For example, Orders placed on Tuesday after 12:00 pm will be delivered on Thursday)

Deliveries take place from Monday to Friday, important points to note are given below.

Orders received between Thursday 12:00 pm – Friday 12:00 pm, will be delivered on the following Monday, provided there are no fresh and frozen products in the order.

Orders received between Thursday 12:00 pm – Friday 12:00 pm, will be delivered on the following Tuesday. This is applicable for orders which includes fresh and frozen products.

Order received between Friday 12:00 pm – Monday 12:00 pm, will be delivered on the following Tuesday.

Same Day Delivery / Local Delivery

** Same day delivery option is available for the below mentioned areas, provided the order is placed by 14:00 pm. Standard shipping charges apply, with free shipping over CHF 79.

Local delivery applies to following postcodes and areas: Horgen, Oberrieden, Thalwil, Adliswil, Rüschlikon, Kilchberg, Au, Wädenswil, Richterswil, Hirzel.

Local deliveries are available from Monday to Friday.

Delivery

All deliveries made as per your orders placed shall be subject to delivery charges as decided by Dalchini GmbH. Dalchini GmbH reserves the right to change its Fee Policy from time to time. Any changes in the delivery charges shall be posted on our website. Delivery will be made to the address specified by you on the order form. You are responsible for ensuring that someone is present at the delivery address to receive. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the same.

We will deliver your order to the main entrance of the delivery address. We always reserve the right to deliver only to the main entrance of the delivery address. We shall not be liable directly or indirectly for any special request by you to our delivery associate to deliver the order to any other place than the main entrance of the delivery address.

Delivery Charges

Free delivery is available for all orders above CHF 79 after any promotions and discounts.

For orders below CHF 79, the delivery charges are given below.

Order Value	Delivery Charges

CHF 0.00 - CHF 49.99	CHF 9.90
CHF 50 - CHF 78.99	CHF 6.90

Frozen Products

Frozen products require extra care while shipping. We charge a nominal packaging surcharge of CHF 2.90 for the first frozen product and CHF 0.60 for each additional frozen item. This charge is above any delivery charges applicable to the order.

Refunds & Credit Note

The delivered products must be checked by the user immediately after acceptance for completeness, correctness and any delivery damages.

Users have the right to claim a refund for a dry product within 3 calendar days of delivery. Once the claim has been accepted and approved by our customer service, the refund will be processed.

For registered users, the refund will be credited to your account on the Site. This can be used to pay for your subsequent purchases. It usually takes 5 – 7 working days for the credit to reflect in your account.

For guest users, the refund will made in the form of a credit voucher with 12 months validity.

We take adequate measures to deliver Fresh and Frozen products, however, a lot depends on how you store and when you consume the products. Therefore, we are unable to accept any claim for refunds after 4 hours of delivery.

Weight

The maximum weight per order is 30 kg. If the total weight of your order exceeds 30 kg, our customer service team will contact you for further advice. Additional charges might be applicable.

Contact

Customer Service can be reached by email at info@dalchini.ch

Last updated: 16.04.2023