Tony Mate

Refunds & Credit Note

The delivered products must be checked by the user immediately after acceptance for completeness, correctness and any delivery damages.

Users have the right to claim a refund for a dry product within 7 calendar days of delivery. Once the claim has been accepted and approved by our customer service, the refund will be processed.

For registered users, the refund will be credited to your account on the Site. This can be used to pay for your subsequent purchases. It usually takes 5 – 7 working days for the credit to reflect in your account. 

For guest users, the refund will made in the form of a credit voucher with 12 months validity.

We take adequate measures to deliver Fresh and Frozen products, however, a lot depends on how you store and when you consume the products. Therefore, we are unable to accept any claim for refunds after 4 hours of delivery. 

Contact

Customer Service can be reached by email at info@dalchini.ch

Last updated: 29.04.2021